Contact us
Questions about an order, a product or a return? A person on our team will answer.
- Set SUPPORT_EMAIL
- Phone
- Set SUPPORT_PHONE
- Hours
- Set SUPPORT_HOURS
- Address
- Set BUSINESS_LEGAL_NAME, Set BUSINESS_ADDRESS
Common questions
How much detergent do I use?
About 30 ml for a standard load in a standard or high-efficiency machine, and 45 ml for a large or very soiled load. The Glass Measure has lines at 15, 30 and 45 ml.
Are your products eco-friendly or non-toxic?
We do not use those words. They mean different things to different people and are hard to back up as a blanket claim. We list what is in each product on its page and on the label, so you can decide for yourself. Treat every product as a household cleaner and keep it out of reach of children and pets.
Is Nursery Wash right for sensitive skin?
We make no claim about skin. Nursery Wash has no added fragrance or dye, and that is all we can tell you. If anyone in your home reacts to a detergent, stop using it and talk to your doctor.
How do refills work?
Each pouch has a screw spout. Pour it slowly into a clean glass bottle, close the pouch and store the rest somewhere cool and dry. The 1.5 L detergent pouch fills a 500 ml bottle three times.
Can I open a bottle and still return it?
Opened liquids, powders and soap cannot be resold, so we only take them back if they arrived damaged or faulty, or if the product caused a reaction. Unopened items can be returned within 30 days.
Do cedar blocks keep moths away?
We sell them for the scent of the wood and we make no pest control claim. Clean storage and regular airing are the most useful things you can do for wool.
Which detergent goes with wool or silk?
Use Wool and Cashmere Wash for animal fibers and Silk Wash for silk. Our everyday detergents are not made for either. Check the care label first; some garments should only be dry cleaned.
Where do you ship?
All 50 US states and Washington, DC. Oxygen brightener and linen water travel by ground, including on Express orders.