Returns and refunds

The short version

Return unopened items within 30 days of delivery for a refund to your original payment method. Opened liquids, powders and soap cannot be resold, so they are not returnable unless they arrived damaged or are faulty.

What you can return

Unopened bottles, jars, pouches and bars in their original condition, with the seal unbroken.

Tools and textiles such as the rack, brushes, comb, wash bags, dryer balls, cedar and sachets, if unused and in their original packaging.

Sets, if every piece in the set is unopened or unused. If you keep part of a set, the kept pieces are refunded at their individual prices, not the set price.

Damaged, leaking or faulty items

If an item arrives broken or leaking, or is faulty, email a photo within 14 days of delivery and we will replace or refund it. You do not have to send it back unless we ask, and we will pay any return shipping we ask for.

If a product does not suit you

If a product causes a reaction or irritation, stop using it. Contact us with your order number and we will refund it, opened or not, within 30 days of delivery. For medical concerns, speak to a doctor or call Poison Control at 1-800-222-1222.

How to return

Email or call us with your order number and we will reply with return instructions. Return postage is paid by you unless the item is damaged, faulty or wrong. Liquids and powders must go by ground, and some carriers will not accept them, so please wait for our instructions before sending anything back.

Refunds

We refund to your original payment method within 5 business days of receiving the return, or of confirming damage. Your bank may take a few more days to show it. Original shipping charges are refunded when the return is due to our error, damage or a fault.

Cancelling an order

If you need to cancel, contact us as soon as you can. If your order has not shipped, we will cancel it and refund you in full.